The Citizens Advice Bureau have a new freephone number for Adviceline: 0808 278 7969.
Phone us for free, impartial advice: Monday-Friday: 9:00am ~ 4:30pm.
If our phone lines are busy we also have email and web chat:
Citizens Advice in West Sussex
A message from Charlie Palmer (Policy Manager Southern Water)
Due to the combined impacts of recent hot weather and increased household consumption following lockdown restrictions, people across our North Sussex Water Resources Zone (which stretches from north of Chichester to Crawley) are using eight million litres a day more than usual. Across our region, consumption is 13% higher than usual, based on an average of the last five years.
While the weather is expected to be cooler in the coming weeks, and lockdown restrictions are being gradually eased, we’re asking for our customers’ – support to save water. Please see the infographic below which shows the increase in daily use compared to an average over the last five years as well as some water efficiency tips.
This is a joint effort and our operations colleagues are working hard to maintain water pressure and keep customers in supply. Since April, our field teams have found and fixed almost 4,500 leaks – potentially saving 46.5 million litres per day. This includes more than 260 leaks we’ve helped our customers find and fix on their own pipework.
M 01903 272893
M 07900 704323
Extra support for customers during Covid-19
We’ve expanded the support available for customers during the current pandemic. These measures are in addition to the support we already offer. Information about all the support we offer can be found here.
We’re continually reviewing the support we offer and urge any customer struggling to pay to get in touch, let us know and find out how we can support them.
Additional support we’re offering
We know the current crisis will have a financial impact on many of our customers so we’ve increased the support we offer to people in vulnerable circumstances.
Registering for support
Given the unusually large volumes of calls we are experiencing, the best way to contact us is:
Existing financial assistance programmes
Customers may be eligible for multiple financial support schemes, depending on their circumstances. More information about all of these, including the criteria for them, is on our website at southernwater.co.uk/account/help-paying-your-bill
Hillside Inn selected as pub of the year entry
13th November 2019 – Crawley Observer
Mr Smith said: “It’s always a tough choice to pick one of our town’s pubs, but I’m delighted to nominate The Hillside Inn as Parliamentary Pub of the Year.
The pub sector is so important for communities such as ours and I’m delighted that the Ail-Party Parliamentary Group on Pubs is ensuring their nationwide recognition.”
The competition will culminate in a national final at the House of Commons, offering all MPs the opportunity to nominate their constituency’s favourite boozer and be recognised as the Parliamentary Pub of the Year.
To keep up-to-date with nominations as they come follow the Parliamentary Pub of the Year awards on Twitter: Follow @@ParliPubOTY.
A little extra support when it’s needed most
Services for customers in vulnerable circumstances
Our Priority Services mean that customers with individual needs always have access to extra support.
That support could come in the form of audio or braille bills, or access to bottled water during an emergency, whatever your needs, we’ll work with you to find a solution. Those needs may be temporary or everyday so whether you have limited mobility, disabilities or a chronic illness, a medical condition, or difficulty seeing, hearing, or communicating, you’re able to join the register. You can also add your name to the register if you’re an expecting or new parent, or you have a short-term medical condition.
Register for Priority Services today by calling our support team (free of charge) on: 0800 027 0800 or visit: www.southernwater.co.uk/priority-services.
Additional contact details:
Crawley United Reformed Church
Community Caring Cafe
All are welcome at this FREE dementia friendly café.
Message published on behalf of Post Office Limited
We’re planning to make some changes to the above Post Office.
For further information and to let us have your views please visit our Consultation Hub via the link below:
Customer information materials will also be available in branch.
Post Office Ltd
Post Office Limited is committed to protecting your privacy. Information about how we do this can be found on our website at postoffice.co.uk/privacy
Registered in England and Wales number: 2154540, Registered Office: Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ
Crawley Borough Council, are holding a question time on Wednesday 5th February between 6:30~9:00pm, to discuss community safety, health, council issues or matters relating to the economy.
Please register before coming along to the following location: –
Civic Hall – Crawley Borough Council