Citizens Advice in West Sussex

The Citizens Advice Bureau have a new freephone number for Adviceline: phone 0808 278 7969.

Phone us for free, impartial advice: Monday-Friday: 9:00am ~ 4:30pm.

If our phone lines are busy we also have email and web chat:
website Citizens Advice in West Sussex

Southern Water – Water Usage

A message from Charlie Palmer (Policy Manager Southern Water)

Due to the combined impacts of recent hot weather and increased household consumption following lockdown restrictions, people across our North Sussex Water Resources Zone (which stretches from north of Chichester to Crawley) are using eight million litres a day more than usual. Across our region, consumption is 13% higher than usual, based on an average of the last five years.

While the weather is expected to be cooler in the coming weeks, and lockdown restrictions are being gradually eased, we’re asking for our customers’ – support to save water. Please see the infographic below which shows the increase in daily use compared to an average over the last five years as well as some water efficiency tips.

This is a joint effort and our operations colleagues are working hard to maintain water pressure and keep customers in supply. Since April, our field teams have found and fixed almost 4,500 leaks – potentially saving 46.5 million litres per day. This includes more than 260 leaks we’ve helped our customers find and fix on their own pipework.

We’re providing regular updates through our Twitter and Facebook pages, so please check those regularly for the latest updates.


phone M 01903 272893
phone M 07900 704323


Southern Water Covid-19 Help

Extra support for customers during Covid-19

We’ve expanded the support available for customers during the current pandemic. These measures are in addition to the support we already offer. Information about all the support we offer can be found here.

We’re continually reviewing the support we offer and urge any customer struggling to pay to get in touch, let us know and find out how we can support them.

Additional support we’re offering
We know the current crisis will have a financial impact on many of our customers so we’ve increased the support we offer to people in vulnerable circumstances.

  • Three-month payment breaks for any customer impacted by the virus
  • Automatic renewal of support tariffs so customers don’t need to worry about reapplying
  • Accepting referrals to our priority services register from trusted third-parties, such as councils, emergency services and Citizens Advice, and family members

Registering for support
Given the unusually large volumes of calls we are experiencing, the best way to contact us is:

Existing financial assistance programmes

  • Essentials provides a discount for customers on low incomes or pension credit
  • WaterSure caps bills when a customer on means-tested benefits has a water meter and meets certain criteria, such as having certain medical conditions or 3 children under 19
  • Water Direct allows Jobcentre Plus to pay Southern Water directly from a customer’s benefits
  • NewStart helps reduce debt for customers who owe money or haven’t made a payment for a while

Customers may be eligible for multiple financial support schemes, depending on their circumstances. More information about all of these, including the criteria for them, is on our website at

We’re providing regular updates through our Twitter and Facebook pages, so please check those regularly for the latest updates.


Hillside Inn – Crawley Observer

Hillside Inn selected as pub of the year entry
13th November 2019 – Crawley Observer

phone 01403 751200

Henry Smith, Conservative Parliamentary Candidate for Crawley, has nominated The Hillside Inn in Pound Hill as Crawley’s entry in this year’s Parliamentary Pub of the Year competition.

Mr Smith said: “It’s always a tough choice to pick one of our town’s pubs, but I’m delighted to nominate The Hillside Inn as Parliamentary Pub of the Year.

The pub sector is so important for communities such as ours and I’m delighted that the Ail-Party Parliamentary Group on Pubs is ensuring their nationwide recognition.”

The competition will culminate in a national final at the House of Commons, offering all MPs the opportunity to nominate their constituency’s favourite boozer and be recognised as the Parliamentary Pub of the Year.

To keep up-to-date with nominations as they come follow the Parliamentary Pub of the Year awards on Twitter: .

Southern Water Priority Service

A little extra support when it’s needed most
Services for customers in vulnerable circumstances

Our Priority Services mean that customers with individual needs always have access to extra support.

That support could come in the form of audio or braille bills, or access to bottled water during an emergency, whatever your needs, we’ll work with you to find a solution. Those needs may be temporary or everyday so whether you have limited mobility, disabilities or a chronic illness, a medical condition, or difficulty seeing, hearing, or communicating, you’re able to join the register. You can also add your name to the register if you’re an expecting or new parent, or you have a short-term medical condition.

Register for Priority Services today by calling our support team (free of charge) on:phone 0800 027 0800 or visit: website

Additional contact details:


Winter Emergency Information

Winter Emergency Information courtesy of Southern Water

Additional contact details:

phone 0330 303 0223

Post Office Consultation

Message published on behalf of Post Office Limited

Dear Sir/Madam,

We’re planning to make some changes to the above Post Office.

For further information and to let us have your views please visit our Consultation Hub via the link below:

Consultation Hub – Crawley RH10 1AA

Customer information materials will also be available in branch.

Yours faithfully

Audra Mirjah-Clarke

Post Office Ltd

Post Office Limited is committed to protecting your privacy. Information about how we do this can be found on our website at
Registered in England and Wales number: 2154540, Registered Office: Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ

Crawley Question Time

Crawley Borough Council, are holding a question time on Wednesday 5th February between 6:30~9:00pm, to discuss community safety, health, council issues or matters relating to the economy.

Crawley Question Time

Please register before coming along to the following location: –
Civic Hall – Crawley Borough Council
Town Hall
The Boulevard
West Sussex
RH10 1UZ

phone 01293 438685